Introduction
Narang Netralaya (hereinafter referred to as “we”, “us”, “our”, or “Narang Netralaya”) is the author, owner, and publisher of all content, digital assets, and internet resources hosted at www.narangnetralaya.com and its associated subdomains (collectively referred to as the “Website”). This Privacy Policy also applies to any mobile applications, online forms, digital services, and patient support tools provided by us (collectively referred to as the “Services”).
This Privacy Policy outlines our approach toward data protection, data handling, privacy practices, and compliance under Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).
By using our Website or Services, submitting your personal information, or consenting digitally, you agree to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue the use of our Services. Non-consent may restrict access to certain features of our Website.
If you use our Services on behalf of another person (such as your child or a dependent), you confirm you are authorized to accept this Policy on their behalf.
Data Collection
We may collect personal and sensitive information from:
Patients
Website visitors
Parents/guardians of child patients
Employees, doctors, and staff
Vendors, service providers
Job applicants
The information we may collect includes, but is not limited to:
1. Personal Information
Name
Age, gender
Address
Contact number, email
Emergency contact details
2. Medical & Health Information
Medical history
Eye reports
Diagnostic test results
Prescriptions
Treatment history
Surgical information
3. Insurance Information
Insurance provider
Policy number
TPA details (when applicable)
4. Technical / Website Information
Automatically collected through cookies, analytics tools, or browser data:
IP address
Browser type
Device type
Location (approximate)
Pages visited
Time spent on site
Cookies
Web beacons / Pixels
5. Voluntary Information
Feedback
Reviews
Uploaded reports
Queries submitted via forms
Resumes submitted for job applications
We limit data collection to what is necessary for providing medical services and improving user experience.
Use of Personal Information
We use your information strictly for legitimate and essential purposes, including:
Providing medical care
Processing appointments
Sharing reports & prescriptions
Responding to patient inquiries
Managing patient records
Payment and billing
Insurance/TPA processing (only when requested)
Improving website performance
Providing updates, reminders, or follow-ups
Ensuring legal and regulatory compliance
Internal audits, quality checks, and safety measures
We do not collect information from public databases or third-party sources unless voluntarily shared by you.
We may use anonymized (non-identifiable) data for research, analysis, or service improvements.
Sharing of Data With Third Parties
We may share your personal information with:
1. Internal Teams
Doctors
Nursing staff
Front-desk/administrative teams
(Only when required for your treatment.)
2. Authorized Third Parties
Diagnostic labs
Insurance providers / TPAs
Payment processors
IT & software service providers
SMS/email service partners
All such third parties operate under strict confidentiality and data protection guidelines.
3. Legal or Regulatory Authorities
We may disclose your information when required by:
Court orders
Law enforcement agencies
Government authorities
Compliance auditors
Regulatory bodies
We may also disclose data in cases of suspected fraud, safety threats, illegal activity, or to protect the rights and safety of Narang Netralaya and its patients.
4. Business Transfer
If Narang Netralaya undergoes:
Merger
Acquisition
Reorganization
your data may be transferred to the new legal entity, but it will remain protected.
Disclosure of Personal Information
We do not reveal or transfer your information to any external organization without:
Your explicit consent
A legal requirement
A medical necessity
A compliance obligation
We never sell your personal information.
Retention of Personal Information
Your data will be retained only for:
As long as necessary for treatment
Legal and regulatory requirements
Medical record-keeping requirements
Internal audit and compliance
Once the retention period expires, data is securely deleted or anonymized.
Your Rights
As a data provider, you have the right to:
Access your personal information
Correct inaccurate details
Request deletion (subject to legal requirements)
Withdraw consent
Request information on how your data is used
Refusal to provide essential medical information may limit your ability to use certain features or receive treatment.
Intellectual Property
All content, images, text, graphics, logos, and materials on the website belong to Narang Netralaya and its licensors.
You may not use, copy, modify, or publish any of our content without written permission.
Cookies
We use cookies and similar technologies to:
Improve user experience
Analyse website traffic
Remember preferences
Load pages faster
By using our website, you consent to cookie usage.
You may disable cookies via browser settings.
Consent to This Policy
By continuing to use our Website or Services, you acknowledge:
You have read and understood this Privacy Policy
You voluntarily consent to data collection and processing
You accept our Terms of Use
Confidentiality & Security
We use industry-standard security measures, including:
Encrypted systems
Secure servers
Firewalls
Restricted access controls
Regular audits & monitoring
Only authorized personnel can access sensitive data.
While we take strong precautions, no online system is 100% immune to unauthorized access.
However, Narang Netralaya will take all reasonable steps to prevent misuse or breaches.
Modifications & Updates
We may update this Privacy Policy as required by:
Law
Technology changes
Internal policy updates
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the Website constitutes acceptance of these changes.
Governing Law
This Privacy Policy is governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of courts located in Punjab, India.
